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Customer Service Representative - Onsite or Remote
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Job Description
- Req#: CUSTO004221
Employer Industry: Financial Services
Why consider this job opportunity:
- Salary up to $18.90/hour with opportunities for additional monthly incentives
- Bilingual skills compensated with a 10% differential
- Extensive paid training program lasting up to 3 weeks, with ongoing training opportunities
- Full medical benefits for employees working 20+ hours/week
- Generous time off plans including PTO, Sick Pay, and Bonus Days
- Fun employee parties and community volunteer hours, averaging 30,000 hours per year
What to Expect (Job Responsibilities):
- Answer inbound calls regarding products and services offered by the employer
- Understand and adhere to policies and procedures for daily operations
- Take accountability for customer satisfaction while maintaining a professional demeanor
- Assist customers with less than perfect credit, demonstrating a strong phone presence
- Achieve high satisfaction ratings on customer surveys and participate in team meetings
What is Required (Qualifications):
- Must be available for scheduled shifts, including varying hours
- Minimum educational requirement: High School Diploma or GED
- Exceptional phone and listening skills
- Strong written and verbal communication abilities
- Ability to work in a fast-paced environment and adapt to changing priorities
How to Stand Out (Preferred Qualifications):
- Bilingual skills in English and Spanish
- Previous experience in customer service or call center environment
- Familiarity with financial products and services
- Ability to work non-traditional hours for additional pay incentives
- Proven track record of achieving high customer satisfaction ratings
#FinancialServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
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