• Job Description

  Req#: R2600668
  Employer Industry: Healthcare Solutions Provider
  
  Why consider this job opportunity:
  - Salary up to $75,400 annually
  - Opportunity for career growth and comprehensive training programs
  - Collaborative work environment with highly engaged employees
  - Paid vacation and personal days, plus an annual Employee Appreciation Week
  - Employee Assistance Program (EAP) resources supporting mental, physical, family, and financial well-being
  - Recognition programs and social activities to foster a positive workplace culture
  
  What to Expect (Job Responsibilities):
  - Engage with customers through various channels (phone, email, chat, or in person) to understand their needs and provide assistance
  - Collaborate effectively with colleagues to ensure consistent and exceptional customer service
  - Resolve customer inquiries, concerns, or complaints, striving for first-contact resolution
  - Maintain a deep understanding of the employer's products, services, and policies to provide accurate information
  - Document customer interactions accurately according to the employer's database and contact center platforms
  
  What is Required (Qualifications):
  - High School Diploma or equivalent
  - Minimum of 2 years of experience in the Customer Service field; bilingual skills in a contact center are a strong asset
  - Fluent in both verbal and written English
  - Exceptional phone contact handling and active listening skills
  - Strong proficiency with Microsoft Word and other Office applications, including CRM systems (experience in SAP is a strong asset)
  
  How to Stand Out (Preferred Qualifications):
  - Bilingual proficiency in additional languages
  - Experience in a fast-paced medical environment
  - Strong problem resolution background
  - Ability to adapt to changing priorities and manage time effectively
  - Excellent organizational skills with the ability to multi-task
  
  #Healthcare #CustomerService #CareerGrowth #EmployeeBenefits #DiversityAndInclusion
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

Notice