Remote Jobs
Customer Service Representative (Part-Time)
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Job Description
- Req#: REQ-4056
Employer Industry: Online Education
Why consider this job opportunity:
- Opportunity for part-time remote work with flexible hours
- Competitive reimbursement for setting up your home office
- Supportive work culture that values collaboration and inclusivity
- Opportunity to engage with a diverse customer base and make a positive impact
- Required internet speed of at least 7 Mbps, ensuring a reliable work experience
- Expectation to participate in video-based interviews and meetings, enhancing team connectivity
What to Expect (Job Responsibilities):
- Communicate with customers through various channels including phone, email, chat, and social media
- Respond promptly to all customer inquiries regarding billing, technical support, homeschooling, and product-related questions
- Identify patterns in customer feedback and suggest remedies to achieve satisfaction
- Maintain accurate records of customer interactions, comments, and complaints
- Provide appropriate solutions or alternatives to customer concerns and follow up to ensure resolution
What is Required (Qualifications):
- Minimum of 2 years of customer service and retention experience, with call center and remote experience being a plus
- Proficient knowledge of Microsoft Office, Google Drive, Outlook, email systems, and general internet usage
- Excellent verbal and written communication skills
- Ability to multi-task effectively in a fast-paced environment
- Minimum of 1 year of homeschooling experience is a plus
How to Stand Out (Preferred Qualifications):
- Previous experience working in a remote customer service role
- Familiarity with online education platforms or homeschooling resources
- Strong problem-solving skills and ability to handle challenging customer interactions
#OnlineEducation #CustomerService #RemoteWork #CareerOpportunity #FlexibleHours
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