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Customer Service Representative
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Job Description
- Req#: LZDebcCmF2AV
Employer Industry: Integrated Primary Care and Behavioral Health
Why consider this job opportunity:
- $1,000 sign-on bonus, with potential for additional bonuses based on performance
- Opportunity for career advancement with remote work flexibility after meeting performance metrics
- Comprehensive low-cost medical, dental, and vision insurance
- Generous retirement plan with a 3% company match
- Employee wellness program and fantastic discounts for all team members
- Supportive work environment focused on collaboration and positive patient experiences
What to Expect (Job Responsibilities):
- Answer incoming and outgoing calls for scheduling new and existing patient services in a high-volume call center environment
- Manage multiple web-based systems to assess patient eligibility and explain insurance costs
- Maintain strict adherence to HIPAA guidelines while handling confidential patient information
- Conduct and document confirmation calls 48 and 24 hours prior to appointments
- Collaborate with team members to enhance service delivery and resolve operational issues
What is Required (Qualifications):
- High school diploma or GED required
- Minimum of one year of customer service experience in a call center, preferably focused on patient care and insurance
- Excellent communication, organizational, and strong customer service skills
- Proficiency in electronic clinical documentation and scheduling systems
- Strong problem-solving and conflict resolution skills
How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish
- Exceptional attention to detail and advanced critical thinking abilities
- Accurate data entry skills with the ability to manage multiple tasks and projects simultaneously
#IntegratedCare #HealthcareJobs #CustomerService #RemoteWork #CareerGrowth
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