Employer Industry: Financial Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- 100% remote position with provided work-from-home equipment
- Supportive and collaborative work environment
- Comprehensive training program provided with no time off during training
- Chance to make a positive impact on customer satisfaction
- Flexible scheduling with shifts available from 11 am to 11 pm

What to Expect (Job Responsibilities):
- Provide exceptional customer support by handling inquiries and resolving issues to ensure customer satisfaction
- Gather and assess customer information efficiently to fulfill their needs
- Educate customers to solve their concerns on the initial call
- Navigate multiple systems and computer screens while engaging customers over the phone
- Work in a call center environment that operates 363 days a year

What is Required (Qualifications):
- Minimum of 2 years of experience in a call center or help desk capacity
- Proficiency in customer service software and tech applications, including Microsoft Office/Teams
- Strong decision-making and analytical abilities
- Excellent communication and listening skills with a detail-oriented mindset
- High School diploma, GED, or equivalent required

How to Stand Out (Preferred Qualifications):
- Experience in the financial services industry
- Bilingual in English and Spanish
- Ability to handle high-volume inquiries in a fast-paced environment
- Open-minded and adaptable with a willingness to learn new skills
- Strong commitment to customer satisfaction and urgency in addressing issues

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