Highmark Health
Customer Service Representative
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Job Description
- Req#: J273799
Employer Industry: Health Insurance Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to resolve customer inquiries and make a positive impact on customer satisfaction
- Full range of customer service duties with the potential for skill development
- Engaging role that allows for independent problem-solving and decision-making
What to Expect (Job Responsibilities):
- Engage with customers confidently, addressing inquiries and concerns through various communication methods
- Strive to resolve customer issues in a single interaction, ensuring a seamless customer experience
- Utilize product knowledge to respond effectively to a diverse set of customer inquiries
- Exceed internal performance metrics related to adherence, efficiency, and inquiry timeliness
- Handle standard and non-routine customer inquiries with minimal escalation, adhering to company policies
What is Required (Qualifications):
- High School Diploma or GED
- 1-3 years of experience in a customer service or call center environment
- Strong listening skills and the ability to address customer concerns with empathy
- Proficiency in multi-tasking while maintaining a high level of customer service
- Ability to effectively de-escalate challenging customer inquiries and provide necessary information
How to Stand Out (Preferred Qualifications):
- Demonstrated experience with routine and non-routine customer service scenarios
- Skills in asking effective probing questions to aid in issue resolution
#HealthInsurance #CustomerService #CareerGrowth #ProblemSolving #JobOpportunity
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