Remote Jobs
Customer Service Representative (REMOTE: 10:30am-7pmEDT)
This job is now closed
Job Description
- Req#: JR-041811
Employer Industry: Biotechnology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits package including medical, dental, and vision insurance options
- Paid Time-Off and parental benefits
- Employee Stock Purchase Plan and 401k with company match
- Supportive and collaborative work environment
- Flexible remote work option available
What to Expect (Job Responsibilities):
- Provide customers, both internally and externally, with a high level of service regarding all inquiries, orders, and shipments
- Handle all inbound customer service calls and perform outbound calls as necessary to ensure customer satisfaction
- Build and maintain customer relationships while responding promptly and accurately to all customer contacts
- Assist clients and medical staff throughout the delivery life cycle of the company's service
- Manage escalated customer issues and ensure timely follow-up
What is Required (Qualifications):
- Bachelor's degree or Associate degree with relevant experience
- 2+ years of experience in customer service and/or contact center (consumer market) or 4+ years with an Associate degree
- Strong interpersonal, customer service, and phone skills
- Ability to communicate effectively (both written and orally)
- Must be highly reliable and motivated to excel
How to Stand Out (Preferred Qualifications):
- Proven understanding of fundamental call center metrics and performance management techniques
- Experience working with cross-functional departments and teams
- Superior planning, organizational, and time management skills
- Basic typing, computer skills, and data entry experience preferred
- No client or employee complaints against the representative for inappropriate behavior or handling of a situation
#Biotechnology #CustomerService #CareerOpportunity #CompetitiveBenefits #RemoteWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.