Employer Industry: Customer Service

Why Consider this Job Opportunity:
- Lucrative employee referral bonus opportunities
- Paid training and performance-based incentives
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer's preferred language (French or English)
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences...with a smile

What is Required (Qualifications):
- The ability to speak fluent French and English
- 1+ year of customer service experience
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Strong computer navigation skills and PC knowledge

How to Stand Out (Preferred Qualifications):
- Eagerness to learn new technologies
- A desktop or laptop to complete PC and internet testing

#RemoteWork #Bilingual #CustomerService #CareerGrowth #PaidTraining

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.