Employer Industry: Customer Service Solutions

Why consider this job opportunity:
- Salary up to $25 per hour, including performance-based incentives
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits package, including medical, dental, vision insurance, and a registered retirement savings plan
- Strong potential for career advancement, with 80% of management promoted from within
- Supportive and inclusive work culture recognized with multiple awards for employee satisfaction and growth
- Flexible remote work arrangement from the comfort of your home

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, such as smartphones and computers
- Offer additional products and/or services to enhance customer experience

What is Required (Qualifications):
- An associate degree, bachelor's degree, or tech certification
- Fluency in both French and English, including reading and writing
- Minimum of 1 year of customer service experience
- A high school diploma or GED
- A quiet, distraction-free environment for remote work

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS, or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies

#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #InclusiveCulture

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