Concentrix - CA
Customer Service Representative-Remote (Bilingual: French / English)
This job is now closed
Job Description
- Req#: R1618507
Employer Industry: Customer Service Outsourcing
Why consider this job opportunity:
- Salary up to $25/hour, with incentives based on individual and company performance
- Opportunities for career advancement with approximately 80% of managers promoted from within
- Work from the comfort of your home with a supportive remote work environment
- Comprehensive benefits package including medical, dental, and vision insurance, as well as a retirement savings plan
- Access to paid training and performance-based bonuses
- Inclusive company culture with networking opportunities across diverse groups
What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Maintain knowledge of client products and/or services, such as smartphones, tablets, and computers
- Offer additional products and/or services to enhance customer experience
What is Required (Qualifications):
- Must speak fluent French and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Ability to work in a quiet, distraction-free environment at home
- Strong computer navigation skills and knowledge of PCs
How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS, or comparable technology
- Experience in fast-paced multi-tasking environments
#CustomerService #RemoteWork #CareerGrowth #BilingualJobs #InclusiveCulture
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
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