• Job Description

  Req#: 453802BR
  Job Description
  
  ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
  
  Ref# 69379
  
  Must be physically present in: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
  
  As a customer service representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
  
  Connect with customers via phone/email/chat/and or social media to address their questions and/or concerns.
  Calmly attempt to resolve and de-escalate any issues.
  Escalate interactions when necessary and appropriate.
  Respond to requests for assistance and/or possible processing payments.
  Track all call related information for auditing and reporting purposes.
  Provide feedback on call issues.
  Upsell if required.
  
  Certificates/Security Clearances/Other
  
  Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
  
  With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
  
  Benefits of working with TP include:
  
  Paid Training
  Competitive Wages
  Full Benefits (Medical, Dental, Vision, 401k and more)
  Paid Time Off
  Employee wellness and engagement programs
  
  Teleperformance and You
  
  Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
  
  As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
  
  Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
  
  Additional Qualifications/Responsibilities
  
  Qualifications:
  
  High School Diploma or equivalent.
  Proven call center experience.
  Entry-level network troubleshooting:
  Abililty to set up home Wi-Fi network
  Abililty to set up and configure a router or switch.
  Core proficiency with a laptop or desktop computer.
  Minimum of 6 months of customer service experience.
  Must be 18 years of age or older.
  Ability to type at least 25 words per minute.
  Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  Customer service and/or sales experience preferred.
  
  Key Competencies:
  
  Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
  Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  Communication: Outstanding communication, listening, and analytical skills.
  Organizational Skills: Strong organizational and problem-solving skills.
  Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
  Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.
  
  Work from Home Requirements:
  
  Internet Requirements:
  Minimum subscribed download rate equal or exceeds 15.0 Mbps
  Minimum subscribed upload rate equal or exceeds 5.0 Mbps
  ISP must have no packet loss and ping under 50ms
  Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  Proof of internet speed required
  Clean and quiet workspace

• About the company

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