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Customer Service Representative (Remote)
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Job Description
- Req#: 4506
Employer Industry: Contact Center Solutions
Why consider this job opportunity:
- Salary up to $18/hour
- Paid training and comprehensive benefits including medical, dental, and vision insurance
- Paid time off and employee discounts
- Opportunities for career advancement within the organization
- Early access to earned wages via PayActiv, allowing access to up to 50% of earned wages (capped at $500 per pay period)
- Full-time, non-seasonal position with a flexible schedule
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for customers via phone
- Process requests for initiating or terminating services and coordinate service reconnections
- Provide exceptional customer service by addressing billing inquiries and resolving complaints
- Maintain a thorough understanding of products, services, and policies to assist customers effectively
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
What is Required (Qualifications):
- Must be 18 years of age or older
- Must be residing in California
- High School Diploma or equivalent
- Prior experience in customer service is mandatory
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
How to Stand Out (Preferred Qualifications):
- Computer/technology savvy with the ability to operate multiple windows and tabs while assisting customers
- Superb attendance record to ensure availability for customer needs
#ContactCenter #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork
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