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Customer Service Representative - Remote in Central OR Eastern Time Zone
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Job Description
- Req#: 1032224
As an employer, we offer a unique opportunity for you to make a difference in the lives of others while also advancing your own career. Join our team and gain access to top-notch training and tools that will help you excel in your role. With the flexibility to telecommute from the Central or Eastern Time Zone, you'll have the freedom to work from home. Take on the challenge of providing exceptional customer service and support to our valued customers, answering their questions about health benefits and helping them navigate their options. This is your chance to take your career to new heights and make a positive impact every day.
Primary Responsibilities:
- Quickly and accurately identify and address individual customer needs, providing an excellent customer experience
- Handle incoming calls on the Motion and UHC Rewards Program
- Troubleshoot technical issues with activity trackers and the Motion Program app, UHC App, and MyUHC.com website
- Answer questions about program earnings and points
- Educate customers on program benefits and changes
Secondary Responsibilities:
- Respond to customers in a compassionate, polite, and courteous manner, even in stressful situations
- Assist customers in navigating unitedhealthcaremotion.com and other activity tracker apps
- Consistently meet productivity, schedule adherence, and quality standards
Requirements:
- High School Diploma / GED (or higher) OR equivalent work experience
- Minimum of 2+ years of combined education, work, and/or volunteer experience
- Ability to work any of our 8-hour shift schedules (8 ½ hour shift with 30-minute lunch) during our normal business hours of 8:00 am - 7:00 pm EST
Preferred Qualifications:
- Familiarity with medical terminology, health plan documents, or benefit plan design
- Proficiency in computer and Windows PC applications, including the ability to learn new and complex computer system applications
- Experience with technical troubleshooting
- Customer service or call center experience
- Currently part of UHC Benefit Operations and Experience
Additional Information:
- This position is full-time and requires flexibility to work occasional overtime as needed.
- Telecommuters must adhere to UnitedHealth Group's Telecommuter Policy.
- All Telecommuters must reside within the Central or Eastern Time Zone.
- Telecommuters must have a dedicated work area that provides information privacy and is separate from other living areas.
- A UnitedHealth Group approved high-speed internet connection is required for telecommuting.About the company
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