Remote Jobs
Customer Service Representative - Remote in VA & NC
This job is now closed
Job Description
- Req#: JR-84348
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $23.08 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, and vision plans
- Tuition assistance of $5,250/year and reimbursement for certifications
- Discretionary annual bonus opportunities based on eligibility
- Supportive and inclusive work environment focused on diversity
What to Expect (Job Responsibilities):
- Handle incoming calls to address member eligibility, plan prescription benefits, and claim payment issues
- Assist patients with updating billing information, establishing payment plans, and resolving payment inquiries
- Schedule patient appointments and provide necessary information to enhance patient experience
- Conduct research and resolution of telephone inquiries from members or patients
- Maintain accurate records and documentation related to customer interactions
What is Required (Qualifications):
- Must have a high school diploma or equivalent
- A minimum of two years of customer service experience
- Previous data entry experience is required
- Must be available to work between 8:00 AM to 5:30 PM
- Ability to travel on-site if connectivity issues arise
How to Stand Out (Preferred Qualifications):
- Experience in a high-volume call center environment
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay
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