• Job Description

  Req#: 1846931
  Job Type
  
  Full-time
  
  Description
  
  Our Customer Experience (CX) Team drives customer loyalty, engagement and value by providing exceptional customer experiences across all channels and touch-points. CX Agents are responsible for delivering an exceptional, differentiated and "concierge-like" customer experience, to our community of food lovers.
  
  Overall Responsibilities:
  - Responsible for supporting customers contacting our brand via email, phone, live chat and SMS
  - Supporting a wide variety of inquiries types and ensuring satisfaction
  
  You Will:
  
  - Provide world-class customer service in all interactions with customers and think creatively about ways to optimize each customer's experience.
  - Receive inbound inquiries via phone, email, live chat or SMS; verify required information and do utmost within their power to solve customer programs.
  - Actively listen and remain empathetic to the needs of each and every customer, tailoring solutions to provide the best experience possible
  - Strive to meet and exceed quality and performance metrics.
  - Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer.
  - Learn and retain thorough working knowledge of all existing and new process and procedures.
  - Proactively identify and share key insights observed in handling volume with leadership.
  - Attend Team Meetings/additional training sessions as scheduled.
  
  You Have:
  - Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
  - Ability to actively listen and use the information provided by the customer to meet the clients' needs
  - Demonstrate appropriate empathy, accurately & genuinely show understanding of the customer's emotional state
  - Maintain courtesy, politeness, & confidence throughout the interaction
  - Demonstrate comfort in resolving sensitive issues and diffusing escalated scenarios.
  - Ability to adapt and thrive in a fast paced, rapidly changing environment.
  - Demonstrate highly detail and solution oriented critical thinking skills
  - Ability to operate a personal computer
  - Ability to adhere to all organizational policies and procedures.
  - Ability to adhere to to a variety of shifts including evenings, weekends and holidays.
  - Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
  
  We Require:
  
  - High school diploma or equivalent required
  - 2+ years of experience in customer service (e-commerce or hospitality preferred).
  - Experience working in a high volume environment, handling inquiries across multiple channels of communication (phone, email, live chat, SMS).
  - Experience using Zendesk or similar CRM platforms.
  - High school diploma or equivalent required
  - 2+ years of experience in customer service (e-commerce or hospitality preferred).
  - Experience working in a high volume environment, handling inquiries across multiple channels of communication (phone, email, live chat, SMS).
  - Experience using Zendesk or similar CRM platforms.
  
  Job Type: Full-time
  
  Salary: $16.00 per hour
  
  Benefits:
  
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work from home
  
  Schedule:
  
  • 8 hour shift
  • Evening shift
  • Holidays
  • Overtime
  • Weekend availability
  
  Work Location: Remote
  
  Salary Description
  
  16.00

• About the company

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