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Customer Service Representative- Remote
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Job Description
- Req#: R12110
Employer Industry: Automotive Warranties and Ancillary Services
Why consider this job opportunity:
- Work from home with a flexible schedule
- Competitive pay and comprehensive benefits including medical, dental, and vision coverage
- Opportunities for professional growth and advancement within the organization
- Tuition reimbursement for continued education and professional development
- Access to wellness programs and an in-house gym to support a healthy lifestyle
- Enjoy a collaborative team environment with regular social events and company outings
What to Expect (Job Responsibilities):
- Handle inbound and outbound phone calls to educate customers about their warranty options
- Provide exceptional customer service by addressing inquiries and resolving conflicts effectively
- Maintain composure and positivity while managing challenging customer interactions
- Collaborate with team members in a fast-paced call center environment
- Stay updated on automotive industry knowledge, including vehicle repair procedures
What is Required (Qualifications):
- High School diploma required; Associate or Bachelor's degree preferred
- Minimum of 3 years of experience in a customer service role with a focus on conflict resolution
- Strong verbal and written communication skills to engage with diverse audiences
- Ability to thrive in a fast-paced and dynamic work environment
- Experience in the automotive industry is a plus
How to Stand Out (Preferred Qualifications):
- Familiarity with vehicle repair shop procedures and practices, including labor guides and part pricing
- Previous experience working in a call center setting
- Demonstrated problem-solving skills and emotional resilience in customer interactions
- A passion for delivering excellent customer service and achieving targets
- Ability to work well under pressure and meet time-sensitive requirements
#AutomotiveIndustry #CustomerService #WorkFromHome #CareerGrowth #EmployeeWellness
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