Remote Jobs
Customer Service Representative (Remote)
This job is now closed
Job Description
- Req#: 36133
Employer Industry: Cruise Line Industry
Why consider this job opportunity:
- Base hourly wage plus incentives for performance
- Comprehensive benefits package including Medical, Dental & Vision, 401(k) with Company Match, and more
- Opportunity to work remotely from the comfort of your own home
- Supportive and collaborative work environment with a focus on teamwork
- Chance to engage with diverse guests and travel advisors while crafting memorable travel experiences
- Flexible schedule with shifts available during weekends and evenings
What to Expect (Job Responsibilities):
- Process bookings, revisions, cancellations, and booking notes with high accuracy using the reservation system
- Provide exceptional guest service through various communication channels including phone, email, and chat
- Assist in achieving departmental revenue goals by upselling or adding value to existing bookings
- Troubleshoot and assist guests or travel advisors with issues related to Windstar systems
- Maintain adherence to company policies and procedures while demonstrating knowledge of Windstar products
What is Required (Qualifications):
- Previous customer service experience preferred
- Strong written and verbal communication skills with professionalism and confidence
- Ability to organize and manage multiple tasks simultaneously
- Self-starter with excellent task management skills
- Basic understanding of Microsoft Office programs
How to Stand Out (Preferred Qualifications):
- Experience in cruise or tour operations/reservations
- Familiarity with call center environments
- Ability to work independently and as part of a team
- Knowledge of travel industry trends and customer preferences
#CruiseLine #CustomerService #RemoteWork #CareerOpportunity #TravelIndustry
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