Employer Industry: Contact Center Solutions

Why consider this job opportunity:
- Salary up to $16.50/hour, pay is determined by scope of responsibility within the role, experience, location, and other job-related factors
- Paid training provided to ensure you are well-prepared
- Comprehensive benefits including Medical, Dental, and Vision Insurance
- Paid Time Off and Employee Discounts available
- Opportunities for career advancement within the organization
- Early access to earned wages via PayActiv, allowing access to up to 50% of earned wages (capped at $500 per pay period)

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for customers via phone, addressing their inquiries and concerns
- Process requests for initiating or terminating services, ensuring a smooth customer experience
- Provide exceptional customer service by resolving complaints and guiding customers through solutions
- Maintain thorough knowledge of products, services, and policies to effectively assist customers
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

What is Required (Qualifications):
- Must be 18 years of age or older
- High School Diploma or equivalent required
- Prior experience in customer service is mandatory
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Superb attendance, ensuring availability when customers need assistance

How to Stand Out (Preferred Qualifications):
- Proficiency in computer/technology skills with the ability to operate multiple windows and tabs while providing customer service
- Strong problem-solving abilities and a customer-focused mindset
- Exceptional communication skills that enhance customer interactions

#ContactCenter #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork

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