• Job Description

  Req#: 00063095532
  CUSTOMER SERVICE REPRESENTATIVE (remote)
  
  This is a remote position open to any qualified applicant in the United States.
  
  Due to our expansive growth, we are seeking 100% Remote Customer Service Associates who are looking for an opportunity to join a dynamic company with excellent room for growth and the ability to receive performance-based incentives. Providing technical assistance and support via inbound phone calls to TriZetto Provider Solutions' internal/external clients trading partners and vendors who are utilizing TriZetto products under close supervision.
  
  In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions. Ideal candidates should demonstrate the desire to make the customers experience superior. Phones close at 6:00pm CST/No late hours. Monday - Friday schedule/No weekend hours. Career path within Call Center (for solid performers). Opportunities for growth throughout our organization, once proven successful in Call Center role.
  
  ESSENTIAL FUNCTIONS:
  1. Answering a high volume of inbound technical phone calls.
  2. Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).
  3. Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope.
  4. Documenting all issues comments and resolutions in appropriate software system applications.
  
  GENERAL REQUIREMENTS:
  
  Ability to work in fast paced dynamic environment.
  Open to coaching, adaptable and willing to try innovative approaches.
  Dedicated quiet workspace.
  Reliable high speed internet connection required.
  
  QUALIFICATIONS:
  High school diploma GED Certificate or equivalency. Associate or bachelor's degree in healthcare management preferred.
  
  Minimum of two years' experience in customer service including six months in a lower-level customer care representative role.
  
  Understanding of the insurance industry, electronic claims, medical office knowledge and/or coding/billing preferred.
  
  Salary and Other Compensation:
  Applications will be accepted until July 4, 2025.
  The hourly rate for this position is between $17.50 - 18.00 per hour, depending on experience and other
  qualifications of the successful candidate.
  This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and
  subject to the terms of Cognizant's applicable plans.
  
  Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan
  Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this
  posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
  
  The Cognizant community:
  We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
  
  • Cognizant is a global community with more than 300,000 associates around the world.
  • We don't just dream of a better way - we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what's right.
  • We foster an innovative environment where you can build the career path that's right for you.
  
  About us:
  Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
  
  Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
  
  Disclaimer:
  Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
  
  Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

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