Remote Jobs
Customer Service Representative - Remote
This job is now closed
Job Description
- Req#: KDPhClo7KxQk
Employer Industry: Insurance Services
Why consider this job opportunity:
- Remote work opportunity providing flexibility in your work environment
- Competitive compensation designed to reflect your expertise and contribution
- Comprehensive health, dental, and vision insurance plans
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
- Paid holidays and time off to support a healthy work-life balance
- Opportunities for continued education reimbursement and career growth
What to Expect (Job Responsibilities):
- Provide excellent customer service by explaining policy coverage, claim status, and assisting with claim payments
- Engage in heavy phone contact with policyholders, providers, and interested third parties
- Process policyholder requests via correspondence, phone calls, and emails
- Review and maintain new and revised procedures regarding policy information
- Uphold department standards for call volume, average handling time, and time management
What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of one year of office experience; telecommunications experience is a plus
- Customer service background with strong phone skills
- Proficiency in Microsoft Office products such as Word and Outlook
- Ability to maintain confidentiality and handle high-stress situations calmly
How to Stand Out (Preferred Qualifications):
- Life and Health insurance background and knowledge of insurance operations
- Demonstrated mathematical abilities
- Excellent alpha and number recognition skills
- Strong decision-making skills with the ability to analyze situations logically
- Ability to type at least 30 WPM
#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #CompetitiveCompensation
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