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Customer Service Representative
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Job Description
- Req#: J0QH09368715
Employer Industry: Healthcare (Anesthesiology)
Why consider this job opportunity:
- Salary up to $24.00 per hour
- Excellent career advancement opportunities supporting a healthy work/life balance
- Fully remote position providing flexibility in work location
- Opportunity to develop customer service skills in the healthcare industry
- Supportive work environment focusing on trust, transparency, and excellence
What to Expect (Job Responsibilities):
- Answer incoming calls from patients, insurance companies, and physician offices
- Resolve patient inquiries and complaints related to billing, claims, and payments
- Document all customer interactions and actions taken for resolution
- Communicate account situations in a clear and understandable manner
- Maintain confidentiality and adhere to company policies and procedures
What is Required (Qualifications):
- High school graduate or equivalent
- Minimum of two years of collection experience or equivalent combination of education and experience
- Excellent verbal and written communication skills
- Proficiency in math skills for calculating charges, payments, and adjustments
- Ability to maintain confidentiality and work independently with limited supervision
How to Stand Out (Preferred Qualifications):
- Associate degree in business administration or a related field
- Experience in a healthcare organization
- Knowledge of insurance processing and guidelines
- Basic understanding of CPT, ICD-9, and ASA codes
- Bilingual (Spanish) is a plus
#Healthcare #CustomerService #RemoteWork #CareerAdvancement #Anesthesiology
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