AT&T
Customer Service Representative - Sales (Work From Home)
This job is now closed
Job Description
- Req#: R-52304-5
Employer Industry: Telecommunications
Why consider this job opportunity:
- Hourly pay up to $22.92
- Uncapped commissions for achieving sales goals
- Paid training provided remotely, along with additional resources for support
- Excellent benefits package including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
- Employee discounts of up to 50% on eligible AT&T wireless plans and services
- Opportunity to work from home with a set schedule
What to Expect (Job Responsibilities):
- Provide exceptional customer service by addressing various inquiries including billing, collections, and technical support
- Simplify explanations of customer bills, rate plans, and features of products and services
- Engage with Tier 3 support and third-party vendors to resolve customer issues
- Handle wireless local number portability, relocations, and pre-paid service inquiries
- Troubleshoot and resolve customer-impacting issues across multiple networks
What is Required (Qualifications):
- Previous call center or customer service experience
- Flexibility to work any schedule during hours of operation, including evenings, weekends, and holidays
- Verified secure and reliable high-speed internet service
- Established dedicated workspace compliant with WFH standards
- Ability to follow organizational security and compliance standards and participate in workspace audits
How to Stand Out (Preferred Qualifications):
- Experience in a sales-driven environment
- Familiarity with telecommunications products and services
- Strong problem-solving skills
- Ability to work independently and maintain accountability in a remote setting
- Excellent communication and interpersonal skills
#Telecommunications #CustomerService #WorkFromHome #SalesOpportunity #CareerGrowthAbout the company
AT&T Inc. is an American multinational conglomerate holding company, Delaware-registered but headquartered at Whitacre Tower in Downtown Dallas, Texas.
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