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Customer Service Representative
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Job Description
- Req#: 0204954793
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary starting at $24.50/hr
- Opportunity for growth and advancement within the organization
- Flexible work schedule that allows for a better work-life balance
- Work from the comfort of your own home
- Exceptional training and support provided to enhance skills
What to Expect (Job Responsibilities):
- Answer and triage all incoming calls to the Communications Center, directing them to the appropriate resources
- Operate a multi-line, computerized phone system and radio communication equipment
- Evaluate and prioritize incoming requests for service while communicating effectively with callers
- Develop familiarity with service areas and medical facilities to provide informed assistance
- Manage difficult interactions professionally and ensure effective communication flow
What is Required (Qualifications):
- High School Diploma, GED, or equivalent
- Minimum of one (1) year of previous multi-line telephone experience or prior EMS experience
- Ability to type a minimum of forty (40+) words per minute
- Demonstrated ability to communicate clearly and professionally both verbally and in writing
- Proficient computer skills, including Microsoft Office, email, and spreadsheet software programs
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service or healthcare-related role
- Familiarity with computer-aided dispatch (CAD) programs
- Experience in managing difficult customer interactions
#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #CompetitivePay
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