Acentra Health
Customer Service Representative - SCA (Remote)
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Job Description
- Req#: 4914
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $17.75 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive health plans and paid time off
- Supportive and collaborative work environment
- Chance to make a positive impact on health outcomes across the country
- Commitment to employee development and well-being
What to Expect (Job Responsibilities):
- Support the Medicare Appeal process by answering incoming telephone calls and resolving customer inquiries
- Develop and maintain knowledge of internal policies, procedures, and services
- Utilize automated systems for logging and retrieving information, ensuring accurate data entry
- Interact with healthcare providers and beneficiaries, addressing their questions and concerns
- Investigate and resolve customer issues, escalating difficult situations when necessary
What is Required (Qualifications):
- High School diploma or equivalent
- Ability to effectively communicate with team members and external customers
- Proficiency in researching and resolving issues related to the Medicare program and service eligibility
- PC proficiency, including the Microsoft Office Suite
- Must adhere to corporate policies, including HIPAA regulations
How to Stand Out (Preferred Qualifications):
- 2+ years of customer service or telephone experience in a call center environment
- Previous experience in a medical office or healthcare setting
- General knowledge of Medicare eligibility verification and program requirements
- Familiarity with CPT and HCPCS codes
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #EmployeeWellbeing
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