Remote Jobs
Customer Service Representative - Tricare - Remote in Georgia - GA WAH
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Job Description
- Req#: 416769BR
Employer Industry: Healthcare Services
Why Consider this Job Opportunity:
- Salary up to $14 per hour during training, with increases post-training
- Opportunity for benefits including medical, dental, vision, FSA, 401K, and paid time off benefits after 60 days of employment
- Performance incentives offered for the role
- Supportive work environment focusing on customer engagement and satisfaction
- Training provided for TRICARE support member services
- Opportunity to work from home as a full-time employee with paid holidays and long-term stability
What to Expect (Job Responsibilities):
- Respond to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims
- Successfully complete five weeks of paid new hire training and perform duties taught in virtual training
- Document inquiry outcomes for accurate tracking and analysis
- Coordinate with various functions within the team to ensure timely handling of Tri-care member requests and questions
- Proactively manage issues that prevent the ability to maintain a productive work environment
What is Required (Qualifications):
- Excellent communication skills with the ability to adapt to different situations and resolve conflicts
- Customer service experience, preferably in a call-center environment handling inbound calls, e-mail, and chat
- Predictable and reliable attendance
- High school diploma or equivalent
- U.S. Citizenship and residency in specific states for this role
How to Stand Out (Preferred Qualifications):
- Experience in call center environments handling inbound calls
- Familiarity with TRICARE benefits and services
#CustomerService #RemoteWork #VeteranSupport #HealthcareServices #CareerOpportunity
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