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Customer Service Representative Tricare - Remote in Hampton Roads VA
This job is now closed
Job Description
- Req#: 420888BR
Employer Industry: Customer Engagement Services
Why consider this job opportunity:
- Competitive pay starting at $14 per hour during training, with increases post-training and performance incentives
- Comprehensive benefits package, including medical, dental, vision, 401K, and paid time off after 60 days of employment
- Seven weeks of paid training to support your successful start in the role
- Opportunity to work from home, providing flexibility in your work environment
- Engage in meaningful work supporting military members and their families with their TRICARE benefits
- Join a veteran-centric organization committed to supporting military-affiliated individuals
What to Expect (Job Responsibilities):
- Respond to caller inquiries regarding TRICARE benefits, contracts, eligibility, and claims through telephone and written correspondence
- Complete five weeks of paid new hire training and apply learned skills in a virtual setting
- Utilize a PC to extract and document information accurately within the database
- Coordinate with team members to ensure timely handling of TRICARE member requests
- Make follow-up calls to address inquiries and escalate complex issues when necessary
What is Required (Qualifications):
- Must be a U.S. Citizen residing in eligible states: Alabama, Georgia, Kentucky, New Mexico, North Carolina, Oklahoma, South Carolina, Texas, or Southern Virginia
- Minimum educational requirement: High School Diploma or equivalent
- Prior customer service experience, preferably in a call center environment
- Ability to pass a drug screen and background check
- Must have a reliable home internet connection with specific speed and hardware requirements
How to Stand Out (Preferred Qualifications):
- Experience working in a call center handling inbound calls, emails, and chats
- Demonstrated ability to communicate effectively and resolve conflicts with empathy
- Proven reliability in attendance and commitment to customer satisfaction
- Familiarity with TRICARE benefits and services
- Proficiency with MS Windows and other computer applications
#CustomerEngagement #VeteranSupport #RemoteWork #CareerOpportunity #CompetitivePay
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