Remote Jobs
Customer Service Representative Tricare - Remote in Oklahoma - OK
This job is now closed
Job Description
- Req#: 420890BR
Employer Industry: Customer Engagement Services
Why consider this job opportunity:
- Competitive pay starting at $14 per hour during training, with increases post-training and performance incentives available.
- Comprehensive benefits package includes medical, dental, vision, FSA, 401K, and paid time off benefits after 60 days of employment.
- Seven weeks of paid training to equip you for success in the role.
- Opportunity to work from home, providing flexibility in your work environment.
- Supportive team dedicated to delivering high-quality service to military members and their families.
- Ideal position for Veterans, Military Spouses, and caregivers, fostering a community-oriented work atmosphere.
What to Expect (Job Responsibilities):
- Respond to caller inquiries regarding TRICARE benefits, contracts, eligibility, and claims through phone and written correspondence.
- Complete five weeks of paid new hire training and apply learned skills in a virtual environment.
- Document inquiry outcomes accurately for tracking and analysis.
- Coordinate with team functions to ensure timely handling of TRICARE member requests.
- Proactively manage and resolve issues affecting productivity and connectivity in a home office setting.
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or equivalent.
- Must be a U.S. Citizen residing in Alabama, Georgia, Kentucky, New Mexico, North Carolina, Oklahoma, South Carolina, or Texas.
- Prior customer service experience, preferably in a call center environment.
- Ability to pass a drug screen and background check.
- Excellent communication skills and a strong commitment to customer satisfaction.
How to Stand Out (Preferred Qualifications):
- Experience serving military members and their beneficiaries, particularly in relation to TRICARE benefits.
- Reliable attendance and a highly developed sense of integrity and teamwork.
- Familiarity with MS Windows and other computer applications.
- Own a computer that meets specified technical requirements for the role.
- Previous experience in a customer service role with a focus on quality and empathy.
#CustomerService #RemoteWork #VeteranSupport #CareerGrowth #FlexibleHours
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