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Customer Service Representative - Tricare - Remote in Texas - TX
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Job Description
- Req#: 416777BR
Employer Industry: Customer Service
Why Consider this Job Opportunity:
- Salary up to $14 per hour during training, with potential increases post-training
- Eleven paid holidays, paid time off benefits, healthcare, long and short-term disability, term life, and 401K benefits
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Supportive and collaborative work environment
- Performance incentives offered for the role
What to Expect (Job Responsibilities):
- Respond to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims
- Thoroughly document inquiry outcomes for accurate tracking and analysis
- Coordinate with various functions within the team to ensure Tri-care member requests and questions are handled in a timely manner
- Proactively manage issues that prevent your ability to maintain a productive work environment
- Work from home offices Monday through Friday, between the hours of 8:00 AM to 7:00 PM Eastern Time
What is Required (Qualifications):
- Must have a minimum of a High school diploma or equivalent
- Be a U.S. Citizen and reside in the States of Alabama, Georgia, Kentucky, North Carolina, New Mexico, Oklahoma, South Carolina, or Texas for this role
- Predictable and reliable attendance
- Highly developed sense of integrity and commitment to customer satisfaction
- Ability to pass a drug screen and background check
How to Stand Out (Preferred Qualifications):
- Customer service experience, preferably in a call-center environment handling inbound calls, e-mail, and chat
- Handy with MS Windows and other computer applications
- Excellent communication skills and ability to adapt to new and different situations
- Ability to serve military members and their beneficiaries with care, empathy, accuracy, and quality
- Be a team player
#CustomerService #VeteranSupport #RemoteWorkOpportunity #CareerGrowth #PerformanceIncentives
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