Employer Industry: Engineering Solutions

Why consider this job opportunity:
- Salary range of $26-$28/hr
- Comprehensive health plans including HMO, PPO, and High Deductible options
- Generous 401K plan with zero vesting and up to 6% contribution matching
- Career development opportunities through IMI's 'Catalyst' Program
- Hybrid work schedule with flexibility to work from home on Mondays and Fridays
- Supportive workplace culture with Employee Resource Groups and wellness programs

What to Expect (Job Responsibilities):
- Provide exceptional customer service to distributors on various post-sales activities
- Manage customer inquiries via phone, email, or chat, ensuring prompt and efficient handling
- Document and track customer interactions using Salesforce to maintain accurate records
- Collaborate with internal teams to resolve customer-related issues and enhance service quality
- Continuously seek opportunities to improve skills, knowledge, and customer service performance

What is Required (Qualifications):
- 2-3 years of proven experience in a customer service role, preferably in a high-volume manufacturing environment
- Strong knowledge of Salesforce and proficiency in JD Edwards or other CRM/ERP systems
- Excellent verbal and written communication skills for effective interaction with customers and stakeholders
- Exceptional problem-solving skills and ability to manage customer issues calmly and professionally
- Detail-oriented with strong organizational skills to manage multiple tasks effectively

How to Stand Out (Preferred Qualifications):
- Experience in a manufacturing environment
- Familiarity with inventory management and order processing
- Demonstrated ability to work independently and collaboratively in a team setting
- Strong critical thinking and decision-making abilities
- Positive attitude and a customer-centric mindset

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