Stryker
Customer Service Representative – West Government (Remote)
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Job Description
- Req#: R553908
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $32.87 per hour plus bonus eligibility and benefits
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible hours to support business needs
- Supportive and collaborative work environment focused on customer service
- Engage directly with government and Veterans Affairs (VA) customers
What to Expect (Job Responsibilities):
- Provide phone and email support for inquiries from sales and healthcare professionals
- Handle incoming requests through a multichannel system, including order entry and status verification
- Maintain accurate record-keeping in accordance with employer specifications
- Participate in continuous improvement activities and assist with organizational projects
- Demonstrate flexibility in responding to changing situations and customer needs
What is Required (Qualifications):
- At least 2 years of direct Customer Service or Account Management experience
- High School diploma or GED equivalent
- Experience with Salesforce and/or Systems Applications & Products (SAP)
- Ability to work flexible hours as needed to support business requirements
- Preference for candidates located in the Pacific time zone
How to Stand Out (Preferred Qualifications):
- Associate's or Bachelor's Degree
- 3 or more years of Customer Service and Order Entry experience
- Familiarity with Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI), or Global Healthcare Exchange (GHX)
- Experience with PowerBI and/or Genesys
- Background in medical billing, preferably supporting Veterans Affairs (VA) facilities
#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #VeteransAffairs
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Stryker Corporation is an American multinational medical technologies firm based in Kalamazoo, Michigan.
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