FCR
Customer Service Representative - Work From Home
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Job Description
- Req#: 449118
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $75,000
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available
- Comprehensive benefits package including health, dental, and vision insurance
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
What to Expect (Job Responsibilities):
- Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
- Acquire knowledge and proficiency in healthcare resources to effectively assist members and clients
- Resolve customer service issues and pharmacy network problems to ensure client satisfaction
- Assist with on-site client orientation, health fairs, and business conferences
- Perform office duties such as copying, collating, mailings, filing, and processing payments
What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
- Exceptional phone and listening skills
- Exceptional written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- 0-2 years of experience in a customer service role within a healthcare-related service
- Familiarity with electronic health records (EHR) systems
- Bilingual skills are a plus
- Experience in a call center environment
- Knowledge of healthcare regulations and compliance
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
FCR is the premier provider of outsourced live agent call center and business process solutions. We provide a wide range of outsourced contact center, business process and social networking solutions to industries that include the high tech, internet, e-retail services, telecom, healthcare, finance, travel, transportation, insurance and various sectors of the new economy.
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