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Customer Service Representative - Work from Home
6 days agoWhat's your preference?
Job Description
- Req#: 1527840
Employer Industry: Telecommunication Services
Why consider this job opportunity:
- Full-time work-from-home position offering flexibility
- Opportunity to develop strong customer service skills
- Supportive work environment focused on teamwork and collaboration
- Chance to meet or exceed performance metrics and earn recognition for achievements
- Ability to work in a dynamic setting, handling a variety of customer interactions
What to Expect (Job Responsibilities):
- Serve as the first point of contact for customers, managing inbound calls and accurately entering information into the system
- Handle customer interactions professionally and courteously, ensuring high-quality service
- Navigate multiple systems to access and provide relevant information to customers
- Determine when escalation is necessary for timely follow-up on customer issues
- Adhere to company policies and compliance guidelines while maintaining performance metrics
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or GED
- Call center experience handling inbound calls is preferred
- Must have reliable high-speed internet and a quiet home workspace
- Excellent verbal and written communication skills
- Accurate keyboarding skills with a typing speed of 25 wpm or more
How to Stand Out (Preferred Qualifications):
- Strong multi-tasking abilities and the capacity to navigate multiple programs simultaneously
- Problem-solving and decision-making skills, with the ability to handle stressful situations
- Excellent listening skills and the ability to demonstrate empathy
#TelecommunicationServices #CustomerService #WorkFromHome #CareerOpportunity #PerformanceMetrics
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