Toyota Insurance Management Solutions USA
Customer Service Retention Specialist
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Job Description
- Req#: 208
Employer Industry: Automotive Insurance Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive commission structure in addition to base salary
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and retention
- Flexible home-based work environment with technology support
What to Expect (Job Responsibilities):
- Handle customer service calls, addressing billing inquiries, policy changes, and identifying cross-sell opportunities
- Manage inbound calls from employees, providing service for various insurance products
- Ensure an exceptional experience for Toyota employees and encourage positive feedback
- Contribute to business retention efforts by renewing policies and salvaging customer relationships
- Step into a sales agent role as needed, meeting assigned sales production goals
What is Required (Qualifications):
- Minimum of 2 years of insurance sales experience; 5 years preferred
- Required Property and Casualty (P&C) Insurance License
- Bilingual (Spanish/English) or multilingual candidates preferred
- At least 1 year of experience in insurance customer service
- Previous experience with luxury insurance carriers such as Chubb
How to Stand Out (Preferred Qualifications):
- College degree preferred but solid work experience is appreciated
- Experience with telematics-enabled insurance products
- Strong knowledge of Microsoft Office and Agency Management Systems (ASM)
- Proven ability to manage and prioritize workload effectively
- Excellent active listening and interpersonal communication skills
#AutomotiveInsurance #CustomerService #CareerOpportunity #CommissionEligible #RemoteWork
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