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Customer Service Senior Representative - Express Scripts - Remote
5 days agoWhat's your preference?
Job Description
- Req#: 25015089
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and satisfaction
- Competitive salary and benefits package
What to Expect (Job Responsibilities):
- Schedule home infusion visits for patients in coordination with Nurse Managers/Supervisors and field staff
- Manage nurse assignments, rescheduling, and appointment confirmations for patient visits
- Serve as a liaison between pharmacy, reimbursement, and nursing departments to ensure seamless referrals and customer service
- Communicate effectively with various staff, departments, and prescribers through multiple channels
- Maintain accurate data entry and timely follow-up on patient inquiries and issues
What is Required (Qualifications):
- High School education or GED required
- Minimum of 5 years of relevant Customer Service experience
- High proficiency in Excel and Outlook
- Strong written and verbal communication skills
- Ability to adapt in a dynamic work environment and make independent decisions
How to Stand Out (Preferred Qualifications):
- Experience working in a healthcare or nursing environment
- Familiarity with home infusion services
- Strong problem-solving skills and critical thinking ability
- Ability to manage multiple tasks and prioritize effectively
#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #PatientCare
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