Remote Jobs
Customer Service Specialist 3 (Non-Permanent)
This job is now closed
Job Description
- Req#: 5005457
Employer Industry: Government Regulatory Agency
Why consider this job opportunity:
- Salary up to $54,204.00 annually
- Flexible/hybrid work options available, allowing for a balanced work/life schedule
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Tuition reimbursement and training programs to support career development
- Generous wellness program and onsite exercise facility
- Opportunities to participate in Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives
What to Expect (Job Responsibilities):
- Provide accurate information to the public regarding liquor and cannabis licensing laws via phone and email
- Interpret complex laws, rules, and procedures while assisting customers with inquiries and issues
- Process and issue various liquor and cannabis licenses and permits, ensuring compliance with regulations
- Maintain and update electronic recordkeeping systems and assist with tracking legal files
- Train and mentor lower-level customer service specialists to ensure team competency
What is Required (Qualifications):
- Three (3) years of experience in customer service or assisting clients with inquiries and complaints
- An Associate's degree plus one (1) year of relevant customer service experience
- A Bachelor's degree is also acceptable
- Ability to interpret complex laws and regulations
- Strong organizational and communication skills
How to Stand Out (Preferred Qualifications):
- Experience in regulatory or compliance-related customer service roles
- Familiarity with liquor and cannabis laws and regulations
- Demonstrated ability to manage multiple priorities effectively
- Previous experience in training or mentoring team members
- Knowledge of public service principles and practices
#GovernmentJobs #CustomerService #CareerDevelopment #FlexibleWork #DiversityInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.