Employer Industry: Home Medical Equipment Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a profound impact on the quality of patients' lives
- Flexible work hours to accommodate varying schedules
- Excellent training and support to enhance your skills in customer service

What to Expect (Job Responsibilities):
- Develop and maintain a working knowledge of current products and services offered by the employer
- Answer all calls and emails promptly, adhering to performance goals
- Process orders, verify documentation, and ensure patient eligibility with insurance providers
- Facilitate resolution of customer complaints and provide problem-solving assistance
- Communicate ongoing trends and issues with Customer Service and Management

What is Required (Qualifications):
- High School Diploma or equivalent
- One (1) year of work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, or call center management
- For senior level, two (2) years of work-related experience and one (1) year of exact job experience
- Proficient computer skills and knowledge of Microsoft Office
- Ability to adapt and be flexible in a rapidly changing environment

How to Stand Out (Preferred Qualifications):
- General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements
- Strong analytical and problem-solving skills with attention to detail
- Excellent verbal and written communication abilities
- Solid ability to learn new technologies and understand system interactions

#HomeMedicalEquipment #CustomerService #HealthcareCareers #CareerGrowth #CompassionateCare

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