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Customer Service Specialist I
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Job Description
- Req#: J0WG68328156
Employer Industry: Healthcare Workforce Solutions
Why consider this job opportunity:
- Competitive compensation and bonuses
- Comprehensive benefits package, including medical, dental, and vision insurance
- Flexible work-from-home options and paid time off for work-life balance
- Opportunities for career advancement and continuous learning
- Supportive and collaborative work environment focused on innovation and excellence
- Chance to make a meaningful impact on the future of healthcare
What to Expect (Job Responsibilities):
- Provide phone, email, and chat support to customers, resolving issues efficiently
- Troubleshoot and diagnose reported problems, ensuring timely resolutions
- Build strong relationships with colleagues and customers through effective communication
- Collaborate cross-functionally on customer-focused initiatives to enhance experiences
- Participate in testing new features and provide feedback for product enhancements
What is Required (Qualifications):
- At least one year of experience in customer-facing roles
- Bachelor's degree in a related discipline preferred; practical experience may substitute
- Practical knowledge of the healthcare industry is a plus
- Excellent written and verbal communication skills with a charismatic phone presence
- Ability to work a flexible 8-hour schedule between 7 AM and 7 PM CST, Monday through Friday
How to Stand Out (Preferred Qualifications):
- Experience with Salesforce and Microsoft Teams
- Basic understanding of SQL
- Strong problem-solving skills and ownership of work responsibilities
- Active listening skills and empathetic customer advocacy
- Insatiable curiosity for learning and understanding technical issues
#Healthcare #CustomerService #CareerOpportunities #RemoteWork #ContinuousLearning
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