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Customer Service Specialist I
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Job Description
- Req#: J0WG68334352
Employer Industry: Healthcare Workforce Solutions
Why consider this job opportunity:
- Competitive compensation with bonuses
- Comprehensive insurance plans and health support
- Flexible work-from-home options
- Opportunities for career advancement and continuous learning
- Supportive and collaborative work environment
- Paid time off and wellness workshops
What to Expect (Job Responsibilities):
- Provide phone, email, and chat support, efficiently resolving customer issues
- Troubleshoot and diagnose reported problems, ensuring timely resolutions
- Build strong relationships with customers and colleagues through professional communication
- Collaborate cross-functionally on customer-focused initiatives for a seamless experience
- Participate in testing new features and suggest product enhancements based on feedback
What is Required (Qualifications):
- At least one year of experience in customer-facing roles
- Bachelor's degree in a related discipline preferred, with possible waiver based on experience
- Practical knowledge of the healthcare industry is a plus
- Exceptional written and verbal communication skills
- Ability to manage technical difficulties and effectively communicate solutions
How to Stand Out (Preferred Qualifications):
- Experience with Salesforce and Microsoft Teams
- Basic understanding of SQL
- Strong problem-solving skills and ownership of work
- Ability to simplify complex topics for diverse audiences
- Demonstrated active listening skills and empathy towards customers
#Healthcare #CustomerService #CareerGrowth #RemoteWork #InnovativeSolutions
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