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Customer Service Specialist I - Remote in Las Vegas, NV
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Job Description
- Req#: c495b5a1-106e-49b2-aaec-aeaeb7f04ad2
Employer Industry: Gaming Technology Solutions
Why consider this job opportunity:
- Salary up to $22.00 per hour
- Comprehensive benefits package including Medical, Dental, Vision, 401k with company match, and more
- Discretionary Time Off (DTO) to promote work-life balance and prevent burnout
- Recognized as a Top Workplace in 2022, reflecting a positive company culture
- Opportunity to work in a fast-paced environment with a focus on teamwork and quality service
What to Expect (Job Responsibilities):
- Provide technical support via trouble tickets, phone, and email
- Investigate and resolve software and hardware issues for users
- Document support activities and contribute knowledge-based articles
- Assist patrons with transactions and explain any denials
- Collaborate with product teams to improve service quality and productivity
What is Required (Qualifications):
- Prior call center experience and expertise in ticket creation
- Strong Microsoft Office skills and general computer proficiency
- Solid customer service experience with a problem-solving mindset
- Ability to multi-task across calls, emails, and team chats
- Commitment to maintaining confidentiality of patron and transaction data
How to Stand Out (Preferred Qualifications):
- Previous remote or office experience
- Background in front-of-house hospitality or a customer-facing role
#GamingTechnology #CustomerService #CareerOpportunity #TopWorkplace #RemoteWork
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