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Customer Service Specialist II (Remote)
5 days agoJob Description
- Req#: 100175003
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment focused on employee well-being
- Chance to make a positive impact on patient experiences and community health
- Engage in continuous professional development and education
- Work within a mission-driven organization that values compassion and efficiency
What to Expect (Job Responsibilities):
- Efficiently and courteously respond to high-volume calls and emails from patients regarding account inquiries
- Analyze patient accounts for errors, adjustments, and credits with a high level of accuracy
- Document communications accurately and completely, ensuring confidentiality
- Establish financial arrangements to collect outstanding revenues from patients
- Escalate problem accounts and identify potential risks to management
What is Required (Qualifications):
- Minimum of four (4) years of progressive customer service experience in a medical/healthcare environment
- Education: Associate's degree preferred
- Knowledge of healthcare revenue cycle operations
- Excellent verbal and written communication skills
- Effective listening, reading comprehension, and critical thinking skills
How to Stand Out (Preferred Qualifications):
- Bilingual skills are preferred
- Good typing speed and computer navigation skills
- Experience in a high-volume call center environment
#HealthcareServices #CustomerService #CareerOpportunity #ProfessionalDevelopment #CompassionateCare
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