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Customer Service Specialist (Order Management)
Pay$16.00 - $16.50 / hour
LocationCharlotte/North Carolina
Employment typeFull-Time
This job is now closed
Job Description
- Req#: RC80987
Employer Industry: Humanitarian Services
Why consider this job opportunity:
- Starting pay rate of $16.00 - $16.50 per hour, with potential for higher rates in areas with a higher cost of living
- Comprehensive benefits package including medical, dental, vision plans, and 401K with up to 6% match
- Generous paid time off starting at 15 days a year and 11 paid holidays
- Full-time remote position with a flexible work schedule during training
- Opportunity to work in a mission-driven organization that positively impacts communities
What to Expect (Job Responsibilities):
- Receive and fulfill routine orders for blood and pharmaceutical products and transfusion-related supplies
- Provide proactive customer service to hospital clients, including regular product/service updates and follow-up calls
- Maintain inventory and rotate supplies to ensure adequate availability for customer needs
- Determine the most economical transportation methods for hospital shipments and resolve any shipment issues
- Document and address customer concerns accurately and in a timely manner
What is Required (Qualifications):
- High School diploma or equivalent required
- Minimum of one year of related experience or equivalent combination of education and experience required
- Excellent oral and written communication skills
- Strong organizational skills with the ability to manage multiple priorities effectively
- Experience in blood or pharmaceutical inventory management, hospital customer relations, or logistics preferred
How to Stand Out (Preferred Qualifications):
- Progressive experience in a dynamic, multi-task operational environment
- Outstanding interpersonal skills in dealing with diverse customers and staff
- Problem-solving and analytical skills
- Working knowledge of computers and relevant software
#HumanitarianServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay
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