Binance
Customer Service Representative - Chinese Speaker
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Job Description
- Req#: 37746fe2-de39-4c01-adfc-ad0357d98bca
Employer Industry: Cryptocurrency and Blockchain
Why consider this job opportunity:
- Competitive salary and company benefits
- Opportunity for career growth and continuous learning within a global organization
- Work-from-home arrangement, offering flexibility based on team needs
- Engage with world-class talent in a user-centric environment
- Contribute to shaping the future of the blockchain ecosystem
What to Expect (Job Responsibilities):
- Handle a high volume of chats from VIP, institutional, and affiliate customers regarding various topics, including derivatives
- Identify and evaluate customers’ needs to ensure satisfaction
- Provide accurate and comprehensive information, following up to resolve customer issues
- Deliver exceptional service to develop and maintain VIP customer loyalty
- Gather user feedback and report product malfunctions to relevant departments
What is Required (Qualifications):
- Minimum of 3+ years’ experience in customer service, preferably in the crypto, finance, or e-commerce industry
- Bilingual proficiency in English and Mandarin for effective communication
- Ability to thrive under pressure in a fast-paced environment
- Passion for customer service and willingness to work different shifts
- Familiarity with both spot and derivatives trading is a plus
How to Stand Out (Preferred Qualifications):
- Confident, articulate, and able to multitask effectively
- Demonstrated passion and dedication to exceeding customer expectations
#Cryptocurrency #CustomerService #CareerGrowth #RemoteWork #Blockchain
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Binance cryptocurrency exchange - We operate the worlds biggest bitcoin exchange and altcoin crypto exchange in the world by volume
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