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Customer Service Specialist - Work From Home
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Job Description
- Req#: J0CD43197270
Employer Industry: Fitness Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote work arrangement
- Supportive and collaborative work environment
- Chance to make a positive impact on member satisfaction and retention
- Emphasis on professional development and high-performance standards
What to Expect (Job Responsibilities):
- Handle inbound and outbound calls regarding billing, customer service, and general inquiries
- Manage member accounts and billing information accurately and efficiently
- Resolve member issues in line with company policies to ensure satisfaction
- Meet or exceed individual and team performance benchmarks for service quality
- Assist in various reporting and administrative tasks as needed
What is Required (Qualifications):
- 1 to 3 years of customer service experience, preferably in a call center or WFM setting
- Basic office skills, including telephone and computer knowledge (Excel and Word a plus)
- Strong customer service skills and ability to handle challenging customer issues
- Excellent verbal and written communication skills
- Must be self-motivated with strong organizational and management skills
How to Stand Out (Preferred Qualifications):
- Familiarity with Front Desk, Sales, and Kid's Club policies and procedures
- Experience in team building and training
- Ability to work flexible hours to meet customer needs
- Demonstrated high level of professionalism, honesty, and integrity
#FitnessServices #CustomerService #RemoteWork #CareerOpportunity #ProfessionalDevelopment
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