Employer Industry: Industrial Wood Products

Why consider this job opportunity:
- Competitive compensation
- Annual bonus program opportunity
- Comprehensive total benefits package with multiple medical plans to choose from
- Career advancement opportunities within the organization
- Hybrid work environment with some remote work flexibility
- Ability to purchase Company stock

What to Expect (Job Responsibilities):
- Supervise and lead a team of Customer Service Clerks, Account Specialists, and Senior Account Specialists
- Set clear performance expectations for the customer service team
- Handle escalated customer inquiries or complaints for timely resolution
- Identify opportunities for process optimization and efficiency improvements
- Facilitate communication within the customer service team and with other departments

What is Required (Qualifications):
- Five (5) or more years of overall customer service experience
- Industry experience in wood products, industrial products, utilities, or another B2B industry
- High school diploma or GED required; Bachelor's degree preferred
- Intermediate Excel skills required, including creating formulas, pivot tables, and V-lookups
- SAP experience highly preferred

How to Stand Out (Preferred Qualifications):
- Supervisory, mentoring, or training experience within customer service
- Excellent leadership/organizational skills, proactive attitude, and exceptional attention to detail

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