Mobile County Personnel Board
CUSTOMER SERVICE SUPERVISOR (CITY OF MOBILE-ADMIN-MOBILE 311)
This job is now closed
Job Description
- Req#: 4625859
Employer Industry: Government Services
Why consider this job opportunity:
- Salary range from $43,644 to $69,772
- Opportunity for career advancement within the public sector
- Leadership role with the ability to positively impact customer service operations
- Supportive work environment that values accuracy and truthfulness in applications
- Commitment to equal opportunity employment
What to Expect (Job Responsibilities):
- Provide direction and leadership to staff by assigning and monitoring customer service operations
- Ensure compliance with established medical and physical standards for the class of work
- Oversee customer service activities to enhance efficiency and effectiveness
- Assist in the recruitment and training of new staff members
- Maintain accurate records and documentation related to customer service operations
What is Required (Qualifications):
- Attainment of a minimum of an associate’s degree in business administration, public administration, management, or a closely related field
- Minimum of three years of experience at the level of an Office Assistant III in customer service or call center activities
- Valid driver's license from the state of residence
- Ability to meet established medical and physical standards
- Strong leadership and communication skills
How to Stand Out (Preferred Qualifications):
- Experience in a supervisory role within a customer service environment
- Familiarity with government employment processes and regulations
- Skills in conflict resolution and problem-solving
- Proficiency in using office software and customer service tools
- Previous experience in training and developing staff
#GovernmentJobs #CustomerServiceLeadership #CareerAdvancement #EqualOpportunity #PublicSector
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