Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $94,500 annually
- Comprehensive benefits package including equity stock purchase and 401k contributions
- Opportunity for career advancement and professional development
- Work remotely from anywhere within the U.S.
- Supportive and inclusive work culture focused on health equity
- Recognition and incentive programs for outstanding performance

What to Expect (Job Responsibilities):
- Plan, organize, direct, and lead a team of customer service agents to support healthcare providers
- Manage scheduling and attendance for the team of agents
- Conduct interviews and screen applicants for open positions
- Monitor real-time and intra-day activities to ensure operational goals are met
- Prepare and distribute daily, weekly, monthly, and ad hoc reports to management

What is Required (Qualifications):
- High School Diploma or GED
- Must be 18 years of age or older
- 2+ years of customer service experience in a call center environment
- 1+ years of supervisory or management experience in a call center
- Proficiency in Microsoft Word, Excel, and Outlook for data management and communication

How to Stand Out (Preferred Qualifications):
- Experience in Medicaid or medical billing
- Quality Assurance experience in a call center setting
- Familiarity with HIPAA guidelines
- Experience with telephony systems and online process management tools
- Strong analytical and mathematical skills for data interpretation

#HealthcareServices #CustomerService #RemoteWork #CareerAdvancement #DiversityAndInclusion

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