• Job Description

  Req#: JR00118734
  Employer Industry: Employee Benefits and Healthcare Services
  
  Why consider this job opportunity:
  - Salary up to $45,900
  - Opportunity for annual discretionary incentive based on performance
  - Comprehensive benefits including generous vacation, parental leave, and medical coverage
  - Flexible, inclusive, and collaborative work environment that supports career growth
  - Recognized as a top employer and Great Place to Work® Certified in Canada and the U.S.
  - Commitment to fostering an inclusive environment where all employees feel supported and empowered
  
  What to Expect (Job Responsibilities):
  - Respond to customer inquiries in a courteous and professional manner across various communication channels
  - Research and provide accurate information to resolve member and provider inquiries through phone, email, web portal, and chat
  - Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations
  - Document all customer interactions thoroughly and completely
  - Suggest improvements to enhance service delivery processes
  
  What is Required (Qualifications):
  - High School Diploma or Equivalent
  - 2 years of experience in a high-volume customer service environment
  - Proven professional verbal and written communication skills
  - Strong organizational skills and attention to detail
  - Ability to efficiently operate a computer and knowledge of Microsoft Office applications
  
  How to Stand Out (Preferred Qualifications):
  - Knowledge of dental terminology and group health insurance experience
  - Ability to learn quickly and adapt to a fast-paced production environment
  - Cooperative and professional interaction skills with co-workers and visitors
  - Critical thinking and problem-solving skills
  - Ability to tolerate repetitive work without compromising accuracy and service levels
  
  #EmployeeBenefits #CustomerService #HealthcareServices #CareerGrowth #InclusiveWorkplace
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Sun Life Financial Inc. is a Canadian financial services company.

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