Concentrix - CA
Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)
What's your preference?
Job Description
- Req#: R1685353
Employer Industry: Technology and Customer Service
Why consider this job opportunity:
- Base salary of $21.49/hour, with incentives based on individual and company performance
- Opportunities for career advancement and personal development, with 80% of management promoted from within
- Work-from-home convenience with a supportive and inclusive company culture
- Paid training and performance-based incentives, as well as lucrative employee referral bonuses
- Access to health and wellness programs and various employee resource groups
- DailyPay enrollment option to access pay early
What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, including smartphones, tablets, and computers
- Deliver expert customer experiences with a focus on problem-solving
What is Required (Qualifications):
- Strong focus on building customer relationships
- Minimum of 1 year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong computer navigation skills and PC knowledge
How to Stand Out (Preferred Qualifications):
- Technical support experience preferred
- Eagerness to learn new technologies
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- A desktop or laptop to complete PC and internet testing
#CustomerService #TechSupport #RemoteWork #CareerGrowth #InclusiveWorkplace
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.