Concentrix - CA
Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)
This job is now closed
Job Description
- Req#: R1685353
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity:
- Base salary of $21.49/hr, plus performance-based incentives
- DailyPay enrollment option to access pay early
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits including medical, dental, and vision insurance
- Strong opportunities for career growth and personal development within the company
- Work-from-home convenience with a supportive and inclusive culture
What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and services, such as smartphones and computers
- Deliver exceptional customer experiences with a positive attitude
What is Required (Qualifications):
- Strong focus on building customer relationships
- At least 1 year of customer service experience
- Ability to work an evening or overnight schedule
- High school diploma or GED
- Strong problem-solving skills and proficiency in multi-tasking
How to Stand Out (Preferred Qualifications):
- Technical support experience is preferred
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies
- A quiet, distraction-free environment to work from in your home
#CustomerService #TechSupport #RemoteWork #CareerGrowth #InclusiveCultureAbout the company
Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
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