Concentrix - CA
Customer Service / Tech Support Rep – Tech Products (Remote)
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Job Description
- Req#: R1682130
Employer Industry: Technology and Customer Service
Why consider this job opportunity:
- Salary up to $19.50/hr, plus performance-based incentives
- DailyPay enrollment option for early access to pay
- Comprehensive benefits including medical, dental, and vision insurance
- Opportunity for career advancement with 80% of managers promoted from within
- Work-from-home convenience with a focus on work-life balance
- Supportive culture with programs for diversity, equity, and inclusion
What to Expect (Job Responsibilities):
- Provide customer service support and resolve routine problems regarding client products and services
- Answer questions and troubleshoot technical issues related to hardware and software
- Maintain and document information in databases
- Deliver exceptional customer experiences and build strong customer relationships
- Keep updated knowledge of client products, such as smartphones, tablets, and computers
What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to multitask effectively
- Comfortable explaining and using technology
- Availability to work during the hours of operation: 8am-11:30pm EST, Monday-Sunday
How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Experience working in a remote environment
- Eagerness to learn new technologies and adapt to changing schedules
- Strong computer navigation skills and knowledge of PCs
#Technology #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
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